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Communication 101
Many people define communication as "sending a message from one person to another."
In this course, you will explore a more precise definition: Communication only happens when the
intended message is received. How does an unintended message get conceived? How can you ensure
your intended message is received? How can you ensure that you are receiving another person's intended
message? In this course, you'll learn the basics.
- Learners will
- Describe effective communication
- Identify responsibilities of the sender
- Ask probing questions
- Identify responsibilities of the receiver
- List communication blockers
Behavioral Styles in the Workplace
Research shows that people communicate, think and behave predictably different. In understanding this research, you can respect and adapt to other people's styles to increase the effectiveness of your communication. This course will focus on the primary behavioral styles of individuals and how to identify, communicate and relate to each style.
- Learners will
- Identify their own behavioral styles, as well as the styles of others
- Recognize how a person's behavioral style influences wants, needs, expectations
- Learn how to adapt their own styles to others
- To better communicate
- To deal with conflict
- To help with teamwork
- To motivate
Difficult Conversations
Many times, success is measured by titles, positions or financial status. Little attention is paid to the power of conversations to take you closer or farther away from your business and life goals. This course will help you gain a better understanding of the magnitude of your conversations and why they are significant to your success. A person who is a successful communicator is also successful in life.
- Learners will
- Define "Difficult Conversation"
- Describe the elements of a difficult conversation
- Prepare for and conduct a difficult conversation
Communication Nightmares
Even if you've seen some good communications models, taken some communications training and practiced some critical conversations, sometimes you just can't seem to convey your intended message. There's always that one person who seems to be able to get around all of the best practices you have learned. What do you do when a peer, co-worker, subordinate or manager doesn't want to play ball? In this course, you will look at some of the worst communications situations and what you can do to help turn a potentially bad situation into a mutually acceptable one.
- Learners will
- Avoid a Catch 22
- Identify Safety Risks
- Communicate with overly sensitive people
- Manage deference to authority
- Manage endless excuses
- Conduct a personal issue conversation
